Refund policy

At Femmeity, we care about making your shopping experience as clear and smooth as possible. Before completing your purchase, please take a moment to review our return and refund policy carefully, as placing an order means you agree to the terms below.

Returns & Exchanges Policy

Returns are accepted only at the time of delivery while the courier is present.

Customers may inspect and try on their order before accepting it. If you wish to return the order, it must be returned immediately while the courier is waiting. The delivery fee will still apply.

Partial acceptance is not available. You may either accept the full order or return the full package.

Exchanges are available within 7 days of receiving your order, provided that the item is unworn, unused, in its original condition, and all tags are still attached.

To request an exchange, please contact us first. Once your request is approved, a new order will be arranged and shipping fees will apply.

Delivery Coordination

Please coordinate a suitable delivery time with the courier to allow enough time for inspection and try-on before accepting your order.

Order & Payment Policy

For orders containing 4 or more items, a 50% deposit is required to confirm the order.

The deposit must be completed within 24 hours of placing the order. Otherwise, the order may be automatically canceled.

Our courier service will attempt to contact you up to 3 times. If delivery is unsuccessful after the third attempt, the order may be canceled.

Customers with a history of 2 previous canceled or refused orders will be required to pay the full order amount in advance before placing another order.

Product Defect Policy

Femmeity is responsible for confirmed manufacturing defects reported within 30 days of receiving the order.

If you receive an item with a manufacturing defect, please contact us with clear photos of the issue so our team can review the case and arrange the appropriate solution.

Sale Items

Sale items are non-refundable and non-exchangeable.